ITIL 4 Practitioner: Service Configuration Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course Code: ITIL4SCM L-2

ITIL 4 Practitioner: Service Configuration is a vital practice within IT Service Management (ITSM) that involves systematically managing and maintaining accurate information about an organization’s services, infrastructure components, and their relationships. It aims to ensure that a comprehensive and up-to-date configuration of the organization’s IT environment is available, enabling effective decision-making, problem-solving, and change management. By capturing and documenting details such as hardware, software, network components, and their interdependencies, Service Configuration Management helps minimize service disruptions, enhance efficiency, and support overall IT governance.

A ITIL 4 Practitioner: Service Configuration is an IT expert who manages and maintains the accurate records of an organization’s IT services and components, ensuring they’re up-to-date and easily accessible. This role aids in efficient decision-making, change management, and issue resolution, leading to minimized disruptions, improved resource utilization, and enhanced overall IT service reliability.

ITIL 4 Practitioner: Service Configuration Management training help for?

The ITIL Practitioner: Service Configuration Management practice module guarantees the availability of precise and dependable details regarding service configurations and their supporting configuration items, precisely when and where they’re required. This encompasses insights into the setup of configuration items and their interconnected relationships.

Learning Objectives of ITIL 4 Practitioner: Service Configuration Management certification:

• Understand the key concepts of the practice.
• Understand the processes of the practice.
• Understand the roles and competences of the practice.
• Understand how information and technology support and enable the practice.
• Understand the role of partners and suppliers in the practice.
• Understand how the ITIL capability model can be used to develop the practice.
• Understand how the ITIL guiding principles support the practice.

Exam :

• 20 questions
• Multiple choice
• 13 out of 20 marks required to pass (65%)
• 30 minutes
• Closed book.