ITIL 4 Foundation Certification Training in French

Module 1	E-learning videos in French
Unit 1	Part1: INTRODUCTION AU COURS (26 min)
Unit 2	Part2: CONCEPTS CLÉS DE LA GESTION DES SERVICES (40 min)
Unit 3	Part3: LES 4 DIMENSIONS DE LA GESTION DES SERVICES (30 min)
Unit 4	Part4: LES 7 PRINCIPES DIRECTEURS ITIL (39 min)
Unit 5	Part5: LE SYSTÈME DE VALEUR DES SERVICES SVS (30 min)
Unit 6	Part6: AMÉLIORATION CONTINUE DU SVS (20 min)
Unit 7	Part7: VUE D'ENSEMBLE DES PRATIQUES et PRATIQUES DE GESTION GÉNÉRALES (30 min)
Unit 8	Part8: PRATIQUES DE GESTION DES SERVICES - Partie 1 (42 min)
Unit 9	Part9: PRATIQUES DE GESTION DES SERVICES - Partie 2 (30 min)
Unit 10	Part 10: PRATIQUES DE GESTION TECHNIQUE (9 min)
Unit 11	Part11: RÉVISION GÉNÉRALE DU COURS ET PRÉPARATION A L'EXAMEN (13 min)
Module 2	Study Material, Sample papers and mock exams
Unit 1	ITIL 4 Foundation sample papers in French
Unit 2	ITIL 4 Foundation sample paper 1 Mock Exam
Unit 3	ITIL 4 Foundation sample paper 2 Mock Exam
Unit 4	ITIL4 Foundation Sample Paper 1 French
Unit 5	ITIL4 Foundation Sample Paper 2 French
Module 3	Miscellaneous
Unit 1	Useful Links
Unit 2	Study Material
Unit 3	PeopleCert Exam Voucher and eBook
Unit 4	References
Unit 5	Special Offer
Unit 6	Letter of Course Attendance is Mandatory
Unit 7	Directory of all courses offered by 1 World Training
Unit 8	Contact your Trainer
Unit 9	Course Evaluation Form
Unit 10	Survey Feedback Form:
Unit 11	Customer Complaint Form
Module 4	E-learning videos in English
Unit 1	Introduction to the course
Unit 2	Key concepts of service management
Unit 3	The 4 dimensions of service management
Unit 4	The 7 guiding principles
Unit 5	The Service Value System (SVS)
Unit 6	Continual improvement in the SVS
Unit 7	Overview of practices and general management practices
Unit 8	Service management practices – part 1
Unit 9	Service management practices – part 2
Unit 10	Service management practices – part 3
Unit 11	Technical management practices
Module 5	Practice questions for exam preparation in English
Unit 1	Concepts of ITIL
Unit 2	The 4 dimensions of service management
Unit 3	General Management Practices
Unit 4	Service Desk
Unit 5	Technical management practices
Module 6	Free E-learning Introduction Videos for on ITIL Specialist and Strategist in English
Unit 1	Introduction to ITIL 4 CDS Concepts and challenges
Unit 2	Introduction to ITIL 4 DSV
Unit 3	Introduction to ITIL 4 HVIT
Unit 4	Introduction to ITIL 4 DPI
Unit 5	Introduction to ITIL 4 DITS
Unit 6	Introduction to ITIL 4 MPT

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