ITIL 4 Foundation Certification Training in French

ITIL 4 Foundation Certification Training in French

Module 1E-learning videos in French
Unit 1Part1: INTRODUCTION AU COURS (26 min) 
Unit 2Part2: CONCEPTS CLÉS DE LA GESTION DES SERVICES (40 min) 
Unit 3Part3: LES 4 DIMENSIONS DE LA GESTION DES SERVICES (30 min) 
Unit 4Part4: LES 7 PRINCIPES DIRECTEURS ITIL (39 min) 
Unit 5Part5: LE SYSTÈME DE VALEUR DES SERVICES SVS (30 min) 
Unit 6Part6: AMÉLIORATION CONTINUE DU SVS (20 min) 
Unit 7Part7: VUE D'ENSEMBLE DES PRATIQUES et PRATIQUES DE GESTION GÉNÉRALES (30 min) 
Unit 8Part8: PRATIQUES DE GESTION DES SERVICES - Partie 1 (42 min) 
Unit 9Part9: PRATIQUES DE GESTION DES SERVICES - Partie 2 (30 min) 
Unit 10Part 10: PRATIQUES DE GESTION TECHNIQUE (9 min) 
Unit 11Part11: RÉVISION GÉNÉRALE DU COURS ET PRÉPARATION A L'EXAMEN (13 min) 
Module 2Study Material, Sample papers and mock exams
Unit 1ITIL 4 Foundation sample papers in French 
Unit 2ITIL 4 Foundation sample paper 1 Mock Exam 
Unit 3ITIL 4 Foundation sample paper 2 Mock Exam 
Unit 4ITIL4 Foundation Sample Paper 1 French 
Unit 5ITIL4 Foundation Sample Paper 2 French 
Module 3Miscellaneous
Unit 1Useful Links 
Unit 2Study Material 
Unit 3PeopleCert Exam Voucher and eBook 
Unit 4References 
Unit 5Special Offer 
Unit 6Letter of Course Attendance is Mandatory 
Unit 7Directory of all courses offered by 1 World Training 
Unit 8Contact your Trainer 
Unit 9Course Evaluation Form 
Unit 10Survey Feedback Form: 
Unit 11Customer Complaint Form 
Module 4E-learning videos in English
Unit 1Introduction to the course 
Unit 2Key concepts of service management 
Unit 3The 4 dimensions of service management 
Unit 4The 7 guiding principles 
Unit 5The Service Value System (SVS) 
Unit 6Continual improvement in the SVS 
Unit 7Overview of practices and general management practices 
Unit 8Service management practices – part 1 
Unit 9Service management practices – part 2 
Unit 10Service management practices – part 3 
Unit 11Technical management practices 
Module 5Practice questions for exam preparation in English
Unit 1Concepts of ITIL 
Unit 2The 4 dimensions of service management 
Unit 3General Management Practices 
Unit 4Service Desk 
Unit 5Technical management practices 
Module 6Free E-learning Introduction Videos for on ITIL Specialist and Strategist in English
Unit 1Introduction to ITIL 4 CDS Concepts and challenges 
Unit 2Introduction to ITIL 4 DSV 
Unit 3Introduction to ITIL 4 HVIT 
Unit 4Introduction to ITIL 4 DPI 
Unit 5Introduction to ITIL 4 DITS 
Unit 6Introduction to ITIL 4 MPT 

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