ITIL® 4 Specialist: Create Deliver and Support (CDS) in French

Module 1	E-learning videos in French
Unit 1	Section 0 Introduction au cours
Unit 2	Section 1 Concepts et défis
Unit 3	Section 2 ‘Shift-left’ & Planification et gestion des ressources dans le SVS
Unit 4	Section 3 Information et technologies et le SVS
Unit 5	Section 4 Flux de valeur et pratiques pour le développement d’un nouveau service
Unit 6	Section 5 Flux de valeur et pratiques pour soutenir un service en direct
Unit 7	Section 6 Techniques et options pour Créer, Fournir et Soutenir
Unit 8	Section 7 Préparation à l’examen spécialiste ITIL 4 Créer, Fournir et Soutenir
Module 2	Study Material, Sample papers and mock exams
Unit 1	Study Material
Unit 2	ITIL® 4 CDS Sample Paper 1 and Mock exam
Unit 3	ITIL® 4 CDS Sample Paper 2 and Mock exam
Unit 4	ITIL® 4 CDS Sample Paper 1 in French
Unit 5	ITIL® 4 CDS Sample Paper 2 in French
Module 3	Miscellaneous
Unit 1	PeopleCert Exam Voucher and eBook
Unit 2	References
Unit 3	Special Offers
Unit 4	Letter of Course Attendance is Mandatory
Unit 5	Directory of all courses offered by 1 World Training
Unit 6	Contact your Trainer
Unit 7	Course Evaluation Form
Unit 8	Survey Feedback Form:
Unit 9	Customer Complaint Form
Module 4	E-learning videos in English (Repeat of Course in English)
Unit 1	Concepts and challenges
Unit 2	Shift left, resources, measurement and reporting, continual improvement
Unit 3	Value and use of information technology
Unit 4	Part 1 : Value streams
Unit 5	Part 2 : Value streams for new service development and user support
Unit 6	Part 1 : Work prioritization
Unit 7	Part 2 : Sourcing
Unit 8	Practices – part 1
Unit 9	Practices – part 2
Unit 10	Practices – part 3

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