ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training

Module 1E-learning videos
Unit 1Introduction to ITIL® 4 DSV 
Unit 2The customer journey 
Unit 3The Explore step – targeting markets and stakeholders 
Unit 4The Engage step – fostering stakeholder relationships 
Unit 5The Engage step…continued 
Unit 6The Offer step – shaping demand and service offerings 
Unit 7The Offer step…continued 
Unit 8The Agree step – aligning expectations and agree service details 
Unit 9The Onboard step – onboard and off-board customers and users 
Unit 10The Onboard step…continued 
Unit 11The Co-create step – act together to ensure continual value co-creation 
Unit 12The Realize step – realize and validate service value 
Unit 13The Realize step…continued 
Module 2Study Material, Sample papers and mock exams
Unit 1Study Material 
Unit 2ITIL® 4 DSV sample paper 1 and mock exam 
Unit 3ITIL® 4 DSV sample paper 2 and mock exam 
Module 3Miscellaneous
Unit 1PeopleCert Exam Voucher and eBook 
Unit 2Letter of Course Attendance is Mandatory 
Unit 3References 
Unit 4Special Offer 
Unit 5Directory of all courses offered by 1 World Training 
Unit 6Contact your Trainer 
Unit 7Course Evaluation Form 
Unit 8Survey Feedback Form: 
Unit 9Customer Complaint Form 

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