ITIL® 4 Strategist: Direct Plan and Improve (DPI) Certification Training

Module 1 E-learning videos
Unit 1 Introduction to ITIL® 4 DPI  
Unit 2 Concepts of DPI  
Unit 3 Scope principles and methods of DPI  
Unit 4 Role of GRC  
Unit 5 Principles and methods of continual improvement – part 1  
Unit 6 Principles and methods of continual improvement – part 2  
Unit 7 Principles and methods of continual improvement – part 2 …contd  
Unit 8 Principles and methods of communication and OCM  
Unit 9 Principles and methods of measurement and reporting in DPI  
Unit 10 DPI in value streams and processes – part 1  
Unit 11 DPI in value streams and processes – part 2  
Unit 12 Practices  
Module 2 Study Material, Sample papers and mock exams
Unit 1 Study Material  
Unit 2 ITIL® 4 DPI sample paper 1 and mock exam  
Unit 3 ITIL® 4 DPI sample paper 2 and mock exam  
Module 3 Miscellaneous
Unit 1 PeopleCert Exam Voucher and eBook  
Unit 2 References  
Unit 3 Special Offers  
Unit 4 Letter of Course Attendance is Mandatory  
Unit 5 Directory of all courses offered by 1 World Training  
Unit 6 Contact your Trainer  
Unit 7 Course Evaluation Form  
Unit 8 Survey Feedback Form:  
Unit 9 Customer Complaint Form  

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