ITIL®4 Practitioner: Incident Management Live Online Training in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4IM-L-2

Included in Purchase:

  • Official Axelos e-book main guide for ITIL®4 Practitioner: Incident Management
  • E-learning (Recorded Videos covering the entire syllabus)
  • Official Online Web Proctored ITIL®4 ITIL® 4 Practitioner: Incident Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months access to e-learning videos developed by 1WORLDTRANING’s PeopleCert Accredited Trainers
  • 12 months validity for Official PeopleCert online exam voucher
  • The student version of ITIL® 4 Practitioner: Incident Management Training Material, Accredited Courseware by PeopleCert
  • By passing the Peoplecert Exam of ITIL® 4 Practitioner: Incident Management you will also renew expiry date of all other ITIL 4 Axelos Certificates you already hold by 3 years.
  • Average Course Completion Time: 5 days
  • 2 Official Axelos PDFs of Sample Papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to the trainer for any questions
  • Letter of Course Completion – A Mandatory PeopleCert requirement for proof of Training from Authorized Training Provider
  • Mobile Friendly
  • 10 PDUs for Self-Paced E-learning
  • PMI Members Get Preapproved 10 PDUs Code for Certification Maintenance
  • All candidates who enroll in Peoplecert courses, will get PeopleCert community Essential membership for free, and have free access to many resources and features.

$ 1,699.00 USD $ 3,398.00 USD


ITIL®4 Practitioner: Incident Management covers general information and the processes and activities of the incident management practice and their roles in the service value chain.

The ITIL®4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.

ITIL®4 Practitioner: Incident Management course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess and develop the ITIL®4 Practitioner: Incident Management capability in your organisation by using the ITIL Maturity Model.

Learning Objectives:

  • Oversee incident coordination within the organization or in specific domains such as region, product, or technology, based on organizational structure
  • Supervise and evaluate the performance of teams responsible for addressing and resolving incidents
  • Facilitate manual efforts associated with incidents, particularly those involving several teams
  • Guarantee adequate awareness of incidents and their status throughout the organization
  • Carry out regular incident assessments and introduce enhancements to the incident management practice, incident models, and incident handling procedures
  • Gauge, evaluate, and cultivate the Incident Management practice capacity in their organization utilizing the ITIL Maturity Model.


  • Key concepts of the practice
  • Processes of the practice
  • Roles and competencies of the practice
  • How information and technology enable the practice
  • Role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • How the guiding principles support the practice


  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.


For this course, you are required to have obtained your ITIL® 4 Foundation certificate. Even if your ITIL® 4 Foundation certificate is expired, you can still do any higher level ITIL® 4 course from 1 World Training. Every successful pass of an Peoplecert exam that belongs under the same Suite, will renew the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam.

Example: Even if the ITIL® 4 Foundation certificate is expired, has a due renewal date (for instance 1st July 2023), the ITIL® 4 Foundation is still considered a valid prerequisite and will be extended to the renewal date of ITIL® 4 Practitioner: Incident Management, after successful acquisition of the latter.

Certification: On Passing Exam you become, ITIL® 4 Practitioner: Incident Management.

ITIL® 4 Practitioner: Incident Management Training is delivered in association with 1worldtraining, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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