ITIL®4 Practitioner: Problem Management Training with 2 attempts Exam Voucher for Axelos PeopleCert Certification – Self-Paced E-learning Training Videos – Axelos e-book included. Course code: ITIL4PM-E-2

ITIL®4 Practitioner: Problem Management module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.

The ITIL®4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

This course will help you to:

• Increase reliability of IT services
• Reduce losses and costs caused by IT service unavailability or degradation
• Fulfil service quality targets
• Reduce technical debt
• Anticipate utilization of IT support resources
• Measure, assess and develop the ITIL®4 Practitioner: Problem Management practice capability in your organisation by using the ITIL Maturity Model.

Learning Objectives of Problem Management in ITIL

ITIL®4 Practitioner: Problem Management has three key objectives:

a) To identify and prevent problems (and resulting incidents) from happening

b) To eliminate repetitive Incidents and have control over problems

c) To minimise the impact of Incidents that cannot be prevented

Role and Responsibilities:

The ITIL®4 Practitioner: Problem Management Role and Responsibilities team are directly related to the organisation’s current structure. Factors such as the organisation’s age, culture, technology, and presence among the worldwide nations matter and affect the formation and setup of the Problem Management team. Following are a few of the responsibilities of Problem Management:

a) Should be aware of the organisation’s general process and strategies to form a strong team.

b) Should be familiar with the organisation’s resources available or allotted for the Problem Management team.

c) Acquire knowledge and maintain accountability towards the organisation’s growth and fall life scale.

d) Own up to the responsibility to perform effectively and increase the efficiency of the entire team and process.

e) Should be prepared to grow and mature along with the organisation’s developments and evolution.