ITIL 4 Foundation Certification Training – Stuart Rance

ITIL® 4 Foundation: an introduction to ITIL 4

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value
Module 1 E-learning videos
Unit 1 1.1 ITIL 4 Foundation Training - Introduction  
Unit 2 1.2 Service Management Key Concepts  
Unit 3 1.3 Four Dimensions of Service Management  
Unit 4 1.4 7 ITIL Guiding Principles  
Unit 5 1.5 Service Value System (SVS)  
Unit 6 1.6 Continual Improvement  
Unit 7 1.7 ITIL 4 Practices Overview - Part 1 A  
Unit 8 1.8 ITIL 4 General Management Practices – Part 1 B  
Unit 9 1.9 Service Management Practices – Part 1 A  
Unit 10 1.10 Service Management Practices Continued – Part 1 B  
Unit 11 1.11 Service Management Practices – Part 2 – A  
Unit 12 1.12 Service Management Practices – Part 2 – B  
Unit 13 1.13 Technical Management Practices  
Unit 14 1.14 Mock Exams  
Module 2 Study Material, Sample papers and mock exams
Unit 1 Study Material 1  
Unit 2 Study material 2  
Unit 3 ITIL 4 Foundation sample paper 1 Mock Exam  
Unit 4 ITIL 4 Foundation sample paper 2 Mock Exam  
Module 3 Miscellaneous
Unit 1 Useful links  
Unit 2 PeopleCert Exam Voucher  
Unit 3 References  
Unit 4 Special Offer  
Unit 5 Letter of Course Attendance is Mandatory  
Unit 6 Directory of all courses offered by 1 World Training  
Unit 7 Contact your Trainer  
Unit 8 Survey Feedback Form:  
Unit 9 Customer Complaint Form  
Module 4 Free E-learning Introduction Videos for on ITIL Specialist and Strategist
Unit 1 Introduction to ITIL 4 CDS Concepts and challenges  
Unit 2 Introduction to ITIL 4 DSV  
Unit 3 Introduction to ITIL 4 HVIT  
Unit 4 Introduction to ITIL 4 DPI  
Unit 5 Introduction to ITIL 4 DITS  

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