This module helps to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule.
The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.
Change Enablement is the process of guiding and supporting individuals and organizations through successful transitions. It involves effective change management, communication, training, and leadership support to minimize resistance and ensure a smooth adoption of new initiatives or strategies. By involving employees, providing the necessary tools and resources, and continuously evaluating progress, change enablement enhances the likelihood of successful outcomes and reduces disruptions during times of change.
This course will help you to:
- Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs.
- Minimise the negative impacts of change.
- Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
- Be adaptive to meet the needs of various approaches to change development.
- Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model.
Learning OBJECTIVES
- Execute changes and their elements efficiently, securely, with proper oversight, and within the desired timeframe to fulfill stakeholders’ change-related hopes and requirements.
- Mitigate adverse effects of change to the greatest extent possible.
- Maintain equilibrium among efficiency, productivity, oversight, adherence to regulations, and risk management for all changes within the specified scope.
- Flexibly accommodate diverse methods of change advancement to cater to varying needs.
- Evaluate, appraise, and enhance the organizational capacity of the Change Enablement practice by utilizing the ITIL Maturity Model.
CONTENTS
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice.
Exam:
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
ITIL®4 Practitioner: Change Enablement Practice Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.