This combined practice module covers the key concepts of five ITIL practices, namely, Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
The ITIL®4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
This course will help you to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Lintegrate the practices in the organization’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Learn OBJECTIVES
- Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4’s five management practices
- Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
- Incorporate the practices into the organization’s value streams
- Comprehend the connections and collaborative potential among these five practices
- Utilize metrics and success factors of the practices to enhance performance
- Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.
WHO IT IS AIMED
- Individuals seeking to enhance their Service Management experience.
- Current and aspiring ITSM managers
- ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery
- Professionals aiming to demonstrate and authenticate their expertise in the particular practice area
Prerequisites:
- ITIL® Foundation Certificate in IT Service Management OR
ITIL® 4 Managing Professional Transition Certificate - Training through an Accredited Training Organisation
For this course, you are required to have obtained your ITIL® 4 Foundation certificate. Even if your ITIL® 4 Foundation certificate is expired, you can still do any higher level ITIL® 4 course from 1 World Training. Every successful pass of an Peoplecert exam that belongs under the same Suite, will renew the previous expired certificates to the renewal date of the most recent Axelos Peoplecert exam.
Example: Even if the ITIL® 4 Foundation certificate is expired, has a due renewal date (for instance 1st July 2023), the ITIL® 4 Foundation is still considered a valid prerequisite and will be extended to the renewal date of ITIL® 4 Specialist: Monitor, Support and Fulfil, after successful acquisition of the latter.
Certification: On Passing Exam you become, ITIL® 4 Specialist: Monitor, Support and Fulfil. View sample ITIL® 4 Specialist: Monitor, Support and Fulfil Certificate
ITIL®4 Specialist: Monitor, Support and Fulfil Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.