ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification Training

Module 1	E-learning videos
Unit 1	Introduction to ITIL® 4 DSV
Unit 2	The customer journey
Unit 3	The Explore step – targeting markets and stakeholders
Unit 4	The Engage step – fostering stakeholder relationships
Unit 5	The Engage step…continued
Unit 6	The Offer step – shaping demand and service offerings
Unit 7	The Offer step…continued
Unit 8	The Agree step – aligning expectations and agree service details
Unit 9	The Onboard step – onboard and off-board customers and users
Unit 10	The Onboard step…continued
Unit 11	The Co-create step – act together to ensure continual value co-creation
Unit 12	The Realize step – realize and validate service value
Unit 13	The Realize step…continued
Module 2	Study Material, Sample papers and mock exams
Unit 1	Study Material
Unit 2	ITIL® 4 DSV sample paper 1 and mock exam
Unit 3	ITIL® 4 DSV sample paper 2 and mock exam
Module 3	Miscellaneous
Unit 1	PeopleCert Exam Voucher and eBook
Unit 2	Letter of Course Attendance is Mandatory
Unit 3	References
Unit 4	Special Offer
Unit 5	Directory of all courses offered by 1 World Training
Unit 6	Contact your Trainer
Unit 7	Course Evaluation Form
Unit 8	Survey Feedback Form:
Unit 9	Customer Complaint Form

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